Frequently Asked Questions

General Questions and Ordering Information

What is the REAL System?

How much does the REAL System cost?

How does the REAL System work?

How do I order the REAL System?

What is included with the REAL System?

How can I contact support?

Operational and Technical Uses for REAL System

Do I need to be tech savvy to use the REAL System?

How does the REAL System compare to other VR therapy tools?

Do I need to own a VR headset?

Is my patients’ information secure?

Usage and Clinical Information

Can I customize the REAL System experience with my patient?

Where can I use the REAL System?

How is virtual reality therapy different from traditional therapy?

What results are therapists seeing with the REAL System?

What do VR therapy sessions look like?


General Questions and Ordering Information
What is the REAL® System?

REAL System is an advanced rehabilitation technology using virtual reality (VR) designed to empower patients with engaging therapeutic and wellness activities.

How much does the REAL System cost?

Contact us to learn more about pricing.

How does the REAL System work?

REAL System combines innovative technology and rehabilitation therapy to empower patients with engaging therapeutic activities that focus on motor skills, core and balance, cognition, functional tasks, activities of daily living (ADL) training, vision, and wellness.

How do I order the REAL System?

Contact us to request ordering information.

What is included with the REAL System?

The REAL System includes one virtual reality headset, grip-less sensors, and a tablet pre-loaded with the TherapyView™ app that helps therapists monitor patients’ progress.

How can I contact support?

REAL System offers a broad range of technical and clinical support solutions. To request support, fill out our Contact Us form, email askreal@realsystem.com, or call us at 1.855.REAL-SYS.

 
 
 

Operational and Technical Uses for REAL System

Do I need to be tech savvy to use the REAL System?

Not at all! The REAL System comes ready to use for all physical therapists, occupational therapists, and medical professionals trained in rehabilitation therapy, with an easy-to-follow user manual. To request support, fill out our Contact Us form, email askreal@realsystem.com, or call us at 1.855.REAL-SYS.

How does the REAL System compare to other VR therapy tools?

Designed specifically for therapists and patients, REAL System activities focus on physical rehabilitation, cognition, and wellness.

Do I need to own a VR headset?

The REAL System comes with all you need to start an immersive therapy experience, including a headset, proprietary tracking sensors, and TherapyView on a tablet to track patient progress.

Is my patients’ information secure?

All Protected Health Information (PHI) is securely encrypted in transit and at rest, stored, and accessed in the HIPAA-compliant Microsoft® Azure Cloud.

 
 
 

Usage and Clinical Information

Can I customize the REAL System experience with my patient?

Therapists use adjustable settings in the TherapyView app to customize REAL System experiences according to patient-specific needs.

Where can I use the REAL System?

The REAL System can be used in any clinical setting by physical therapists, occupational therapists, and medical professionals trained in rehabilitation therapy who oversee the patient’s session.

How is VR therapy different from traditional therapy?

The REAL System uses immersive virtual reality to transport patients to an imaginative world of activities that expand traditional therapy exercises and activities of daily living in a fun environment. Patients are transported to a colorful, engaging virtual world that helps them to focus on rehabilitation in a fun 360-degree experience.

What results are therapists seeing with the REAL System?

Therapists report that patients are more engaged than ever with the REAL System and that cancellation rates are down. Patients are excited about using REAL System because they feel like they can do more in the virtual world.

What do VR therapy sessions look like?

Supported and supervised by a medical professional, the patient is immersed in a 360-degree virtual environment as they don the headset. REAL System experiences, such as Sports Park, are designed to be fun, engaging, and effective for a variety of impairments. As a therapist, you can fully customize each session – making exercises more or less challenging – to align with patient-specific needs.