Frequently Asked Questions
What is the REAL® System?
The REAL Immersive System is one simple, portable rehabilitation tool that you can easily bring to the patient at the bedside, in the gym, or mobile health location. Prior to use, please see the User Manual for complete information, product indications, warnings, precautions, and potential adverse events. Rx only.
Are there any limitations in use of the REAL System?
Yes, REAL System is intended to be used in a clinical environment and prescribed and supervised by a medical professional trained in rehabilitation therapy. REAL System is designed for adults.
How do I order the REAL System?
Please get in contact with us if you are interested in ordering the REAL System by emailing firstname.lastname@example.org.
What’s included in the REAL System?
The REAL System comes with a storage case, 5 small sensors, 1 large sensor, tablet, and a headset. Sensor bands are sold separately as each patient should have their own for sanitary reasons.
Does the hardware require any initial setup?
The system requires setting up local internet connection via Wi-Fi the first time it is used. The therapist powers up the headset and helps the patient put the headset on. Once the headset is on, the patient can immediately begin interacting in the new environment, while the therapist puts on the sensors. The patient will experience almost zero set-up time.
How much does it cost?
We’d love to talk to you about our product, get in touch with us at email@example.com.
How long does the battery last?
The battery life can vary, but you can expect the system to last 1–2 hours on full charge. We recommend using the system for one hour and charging for a full hour in between sessions.
How often do I need to recharge the system components?
At full charge, the entire system can operate for approximately 2 hours. However, it is recommended that a therapy session does not exceed 60 minutes. All components of the system should be charged for at least 60 minutes in order for he system to be operational for the 60-minute maximum recommended therapy time.
Why does the REAL System use VR and not AR?
Virtual Reality can be thought of as a completely new world you are transported to inside the headset. Augmented reality is the superimposition of virtual objects on a representation of the real world. Patients can sometimes feel depressed or challenged to overcome functional deficits. As such, REAL is designed to transport them to an entirely new world, with a visual representation of themselves that can be controlled by the therapist. This transportation to a different environment is meant to motivate them to adhere to their therapy regimen and empower them to continue their therapy.
How does the REAL System compare to commercial gaming systems?
The REAL System is different from consumer gaming devices in several ways, namely that it was purpose-built for rehabilitation. REAL Activities were specifically designed to meet the needs of patients needing physical rehabilitation, cognition, and wellness and are aimed at exercising patient motor skills. Also, the REAL System is customizable to meet your patient’s needs. Finally, the REAL System uses multiple body sensors to accurately track movements.
Can you customize a therapy session for a patient when using the REAL System?
A therapy session with the REAL System is customizable by the therapist. Each activity has several different settings that can be adjusted by the therapist to best fit the patient’s needs.
Can I send my patient home with a REAL System to use on their own?
The REAL System is intended to be used in a clinical environment and prescribed and supervised by a medical professional trained in rehabilitation therapy. A medical professional must be present at all times to provide direct supervision of the use of the REAL System.
Can a therapist facilitate a patient when using the REAL System?
Because the system is wireless and mobile, the therapist can be as hands-on as they need to be. They can help with a patient’s movement and the patient will see their avatar moving like it is their own body. Volume should be adjusted so the patient can hear the therapist throughout the session.
Are there any contraindications for using the REAL System?
There are no known contraindications. Prior to use, please see the User Manual for complete information, product indications, warnings, precautions, and potential adverse events.
How can I contact support?
For assistance from the REAL Team, please email us at firstname.lastname@example.org.